Courteous & Professional Follow-up
Insurance Follow-up: No more overdue claims. Period. An overdue claim is equivalent to lost revenue and we handle them aggressively through professional insurance follow-up. Whether the insurance company failed to process the claim correctly or medical notes are needed for processing, working seamlessly with your staff, we take the necessary steps to see the claim is paid in a timely fashion.
Patient Statements & Balance Billing: If and when charges are passed on to the patient, or there is a coinsurance/deductible balance on the patient’s account, we will send the patient a professional, easy-to-read statement giving them multiple options for payment.
 Patient Statement Sample
Patient Follow-up & Soft Collections: If a patient’s balance ages beyond 60 days, under your explicit written consent, we will make a courteous phone call giving a gentle reminder of the balance owed. If the patient has questions regarding his/her account balance, all billing questions are directed to our knowledgeable staff.
Collection Agency Turnover: There are almost always a small percentage of patients that accrue a balance and ignore efforts to collect payment. When all avenues of soft collections & follow-up are exhausted, under your explicit written authorization, we will notify the patient that his/her account is in threat of getting turned over to a collection agency. If the warning is left unaddressed by the patient, then and only then will we turn over their account information.
Once all revenue is tracked and accounted for as payments are received, we keep you informed through detailed reporting & analysis.
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